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Here is one story retold, albeit with a pithier ending:
Give credit where it is due
What happened: i work in a call center dealing with credit card customers
one customer called they had overspent on their card an were demanding a limit increase - they became angry when i replied that we do not increase limits by request they asked to speak to a manger about this i refuse informing them that the manager would give them the same answer to witch the customer replied to me that i was lieing and that they would cancel there card and make a compliant about me informing the company i work for how abusive and rude i was to them and basically make sure that i got fired yadda, yadda, yadda. if i didn't go fetch the manger for them
What I said: went to fetch the manger and lessoned in while the customer complained and the manger explained that we didn't increase limits by request then took down their complaint while they berated me further becuase my manger called them as Mrs instead of Ms
What I SHOULD have said: 'jolly good' leave an uncomputable pause and hung up. - i do this now at every given opportunity
The French call it l'esprit d'escalier, "the wit of the staircase," those biting ripostes that are thought of just seconds too late, on the way out of the room-or even, to tell the truth, days later. It's happened to you: you've suddenly thought of just what would put your foe in his or her place, but past the time when the arrow could sting its victim. You've stewed in your own juice ever since, and the chance for singeing repartee is gone forever.
Or is it?
Dorothy Parker or Oscar Wilde may have had the rapier wit to tweak their tormentors on the spot, but for the rest of us, we offer the Internet's only L'esprit d'escalier web site!